Calumet has provided photographers with cutting-edge equipment and expert advice since 1939. That’s more than 75 years of passion and know-how. That’s why our customers come to us again and again for outstanding levels of service and to talk photography with people who care as much as they do.
When you come to Calumet, you get the ‘in-store experience’ no matter how you buy – online, over the phone or at one of our locations nationwide
The Calumet Guarantees
Outstanding Customer Service
Whether you’re a professional photographer or a budding learner, you can rely on Calumet’s sales team to offer friendly, expert advice to help you find the right equipment for the job.
Putting our customers first is our priority. We even won the Gold Good Service Award at the What Digital Camera and Amateur Photographer Awards 2014.
Price Match Promise
Our new Price Match Promise ensures that you never need to look elsewhere when you’re shopping for photographic equipment. We are constantly checking our prices against our competitors to make sure that we are offering you the very best value. However, In the event that you find the exact same product from a UK based retailer, selling UK sourced products (not grey imports), we will match their price, even up to 7 days after the purchase.
Calumet’s commitment to quality applies to everything we do – from the products in our range, to the services we offer you. You can rely on us to provide expert purchasing advice and exceptional after-sales support. We work to ensure that each stage of the ordering and delivery process is as efficient as possible and we’re constantly working to improve things for customers like you.
We’re proud to possess the ISO 9001:2008 certification in quality management. This achievement proves that we take quality management seriously and aspire to achieve continual improvement throughout our working processes. Our Quality Management System (QMS) continually measures these processes to deliver the best possible efficiencies from the moment we receive your order through to picking, packing and despatch.
Flexible Payments & Delivery Options
Flexibility is a huge part of the Calumet service offering. To us, flexibility means going out of our way to make things as easy as possible for our loyal customers.
It means offering a next-day delivery service, or the choice to collect from your local store. It means providing flexible payment options, including credit account and leasing finance. In a wider sense, it means making sure we cater for any custom requirements you might have.
Unrivalled Product Portfolio
When you visit Calumet online or in-store, you’ll always find the best range of products around. Our product portfolio never sits still – it’s always being updated and expanded with the latest equipment.
Try Before You Buy – Rental Services
Want to try out a new piece of equipment before you commit to purchasing? Got a short-term assignment that requires specific equipment?
Calumet has an extensive range of cameras and equipment for hire, so it’s easy to ‘test drive’ new technology, or save money on equipment you only need for days or weeks at a time.
Calumet is proud to have acknowledgment from the top manufacturers in recognition of the service we provide our customers. We are a Canon Professional Imaging Partner, a Nikon Professional Dealer and a Manfrotto Premier Partner.
Our mission is as much about sharing our expertise as it is about quality service and products. That’s why we offer great value seminars in subjects ranging from DSLR basics to professional lighting techniques and printing skills in our primary stores across the UK. Our programme of workshops includes many off-site, fully hands on events as far afield as France and Spain.
The stores with Calumet Academy facilities have purpose built spaces that are for use as a classroom and a photo studio by course delegates. All of our workshops are delivered by professional photographers with lots of experience of delivering tutorials and mentoring fellow photographers of all levels.
Book a place on a course online at www.calumetacademy.co.uk
At Calumet we have an entire team committed to B2B photographic sales based at Drummond Street in Central London. Included in our Corporate Sales department are Police, MOD, Retail, Financial Institutions, Health, Education and Videography specialists. We also have a group of Regional Sales Managers who can visit locally.
We will provide you and your business with a dedicated Account Manager who can provide on-site or in-store demonstrations and offer impartial advice from day to day accessories to high-end digital equipment and everything in between for the complete business solution.
Purchase your equipment from Calumet and you are assured genuine UK stock from all of the major manufacturers, all of which is delivered with a UK warranty. We do not sell “grey” imports which is a big plus for you should something go wrong. There’s no need to negotiate for return or repair, just bring your faulty item back to a store or get in touch and we’ll take care of everything for you.
Fill in the contact form below with any questions or feel free to call our UK based call centre on 0333 003 5000.