There really isn’t a “typical” day in Rental at Calumet, but there are key events on Mondays that we expect and prepare for. It’s just one of the ways we understand our customers and their needs.
As the doors open at 8.30am the team anticipate the return of weekend long rentals. The 3-for-1 offer is always popular making Fridays and Mondays our busiest days. The phones are also ringing from the start of play as photographers across the London region prepare for the day’s shoots and discover a need for an urgent rental, this is where we’re here to help and all hands are on deck!
By 10.00am the returns have slowed down and we can get to work preparing kit that will be collected throughout the day. Our preparations ensure that every item that leaves us is in good, clean, working condition and that all accessories are complete in your order. Allan will dedicate part of the day to PAT testing so that by rotation our gear is checked regularly and safe to use.
By midday – as the first couple of team members go for lunch – Malcolm organises vans, bikes and couriers for the rentals that are being collected and dropped off. It’s a task that sounds simple, but takes time and superb organisation skills. Malcolm’s many years of experience within Calumet means he undertakes this important exercise with ease.
After lunch, the Rental Manager – Simon will meet with manufacturers to hear more about the latest photography gear launches. The next additions to the Calumet Rental catalogue will be Canon EOS 5DS and 5DSR. Simon already knows from conversations with customers that these two cameras will be popular. It’s essential for Simon to keep listening to requests and keeping an ear to the ground so that the equipment Calumet offers from Rental is modern and meeting photographers’ requirements. Simon also takes care of www.calumetrental.co.uk making sure that all the new equipment is added and that prices remain competitive.
Mid-afternoon is a great time for staff-training. Sometimes a manufacturer will visit, alternatively a get-together to discuss a particular product helps the team and everyone knows they can advise customers on what’s the perfect gear for their shoot and how to get the best results.
Towards 5pm there’s another rush for collections and although it’s the end of the day for the early starters, everybody is on the Rental reception desk handing over the next set of orders. The last collection leaves just before 7pm and is likely to have been one of 200 phone calls that day alone. Finally the doors of Drummond Street are closed and Rental knows they’re prepared for the next day ahead.